Shipping policy

For all International Customers, we are not accepting returns for all international sales made from Gramicci.com. All international sales are final, non-returnable, and are not eligible for a refund. Please see shipping updates from October 2021 below.

General Overview

If for any reason you are not happy with your purchase, or if you received an item that you did not order or the item was damaged, please email or call us anytime. All returns for any reason must have prior authorization from our customer service team otherwise it will not be processed.

Customer Service Hours: Monday - Friday from 10:00 a.m. – 7:00 p.m. EST
Email: support@gramicci.com
Call: (866) 613-0606
Contact Form

Customer service is not available over the weekend so please allow 24-48hrs for us to respond.

Any items received without prior authorization or without a return shipping label emailed by our customer service team will be returned at your expense. Please review our Return Policy for more detailed information.

How long does shipping take?

It typically takes between 3-7 days for your items to be delivered.

After I shipped my return item, how long will it take to process the exchange or refund?

Once we have received your returned order, please allow 5-10 business days for processing your refund and allow 3-7 business days for your exchange to be delivered.

Will you pay my Return Shipping?

Yes! Gramicci does free shipping on returns and exchanges. We will provide a return label if you’ve received a damaged item, or an item you did not order. We will email you a return label for your products, but you must email us or call us to receive your label.

Any items sent back by your own method, damaged or not, will NOT receive shipping credit.

Shipping Return Packages

Please ship your return items back using the return shipping label provided upon emailing customer service. We pay for the return label and the package must be trackable for us to process the return. We are not responsible for return packages until they are tracked in our door. Email us anytime or call us for more information. Please see our Return Policy.

PLEASE NOTE. We can only email return labels, they cannot be mailed.

Even & Uneven Exchanges

For any exchange, you will need to contact customer service to place a new order for your new item. You will not be charged for shipping and we will send out your new item right away and refund your account once we receive the prior shipment. For more information on receiving your refund please review our FAQs page and Return Policy.

High-Value Orders

For high-value orders $250 and over, we will be requesting signatures be required upon delivery in order to ensure that safety and full delivery of your package to the correct recipient and location. If you experience any issues with your delivery please get in touch with us as soon as possible to resolve the issues.

Gifts

If you received a gift from Gramicci.com that was ordered by someone else, we recommend that you have the name and email address of the individual who placed the order and the order number to verify any returns to be exchanged or refunded. The generated return shipping label can only return packages from the place it was originally delivered to. For more information, please review our Returns Policy.

Shipping Holidays

Gramicci and its third-party carriers will not be shipping or delivering on:

New Year's Eve
New Year's Day
Martin Luther King, Jr. Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day

Additional Shipping Holidays for those with PO/APO and FPO addresses:

Columbus Day
Veterans Day

Still have questions?

Email us anytime at support@gramicci.com or call us at (866) 613-0606, Monday - Friday from 10:00 a.m. – 7:00 p.m. EST for more information and help.

International Shipping Policy

Any customs or import duties are charged at checkout for each destination country. These charges must be paid before you can complete your order. This applies to all International and Canadian orders.

SHIPPING UPDATES AS OF OCTOBER 2021 FROM OUR THIRD-PARTY SHIPPING PROVIDER

Around the Globe

MACAO, CHINA

Due to cyclone Kompasu, we are currently not able to deliver mail or parcels to Macao, China.

Expected delays: no delivery

COVID-19 SERVICE IMPACTS IN AUSTRALIA - UPDATED

COVID-19 restrictions disrupt postal operations in Melbourne: Australia Post indicated on October 5 that the current COVID-19 restrictions have been disrupting the operations at its Melbourne offices of exchange. Reportedly, the processing and delivery of inbound and outbound mail items have been significantly impacted.

AUSTRALIA - NEW ZEALAND

We have been alerted by the USPS that they have temporarily suspended some services to Australia & New Zealand due to COVID-related issues (primarily lack of uplift capacity).

The Postal Service has expanded its temporary suspension of services into Australia to PMI as well, effective Friday, September 17, 2021. New Zealand is temporarily suspended as of Friday, October 1, 2021.

BRAZIL

Due to backlogs in the Brazilian Post’s (Correios) airport operations at Guarulhos Airport in Sao Paulo (GRU), shipments will be delayed up to 4 days before arriving at their processing plant in Curitiba (CWB).

BRAZIL UPLIFT DELAYS

Due to increased volumes to Brazil, all airlines are experiencing higher than normal backlogs leading to delays. We are working with multiple carriers to mitigate the situation.

Please be advised that delays are possible.

Country Specific Restrictions Due to COVID-19

Countries currently experiencing suspended shipping:

Brunei
French Guiana
Guadeloupe
Martinique
Papua New Guinea

Please allow additional processing time for countries that have recently restored international shipping:

French Polynesia
Israel
Bermuda
Seychelles
Panama

Outside the United States

If you live outside the United States and would like to place an order, we currently only ship to the following locations:

Australia
Antigua and Barbuda
Argentina
Armenia
Aruba
Bahamas
Bahrain
Barbados
Bermuda
Bolivia
Brazil
British Virgin Islands
Brunei
Canada
Cayman Islands
Chile
China
Colombia
Costa Rica
Dominican Republic
Ecuador
Egypt
El Salvador
Falkland Islands
Federated States of Micronesia
Fiji
French Guiana
French Polynesia
Grenada
Guadeloupe
Guam
Guernsey
Hashemite Kingdom of Jordan
Hong Kong
India
Indonesia
Isle of Man
Israel
Japan
Kuwait
Lebanon
Macao
Malaysia
Maldives
Marshall Islands
Martinique
Mexico
Montserrat
Morocco
New Caledonia
New Zealand
Nicaragua
Northern Mariana Islands
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Puerto Rico
Qatar
Saint Lucia
Saint Martin
Saint Vincent and the Grenadines
Samoa
Saudi Arabia
Seychelles
Singapore
Saint Maarten
Solomon Islands
South Africa
South Korea
Saint Kitts and Nevis
Taiwan
Tanzania
Thailand
Trinidad and Tobago
Tunisia
Turks and Caicos Islands
U.S. Minor Outlying Islands
U.S. Virgin Islands
United Arab Emirates
Uruguay
Vanuatu
Vietnam

Once your order has been completed, you’ll receive an order confirmation email. When your order has shipped, you will receive a follow up email confirmation regarding the time your order has shipped.

Returns/Exchanges

All international sales made from Gramicci.com are final, non-returnable, and are not eligible for a refund. If you purchased a product from a local store within your country, you’ll need to return it back to the same store in order to receive a refund or to process a return or exchange. If you are unable to find an item locally, you can order directly from Gramicci.com.

If you have an issue with your order, please email our Customer Service team at support@gramicci.com and include your order number, name, email, and a picture of your packing slip to verify your order. If you do not have the packing slip or proof of purchase, please contact our Customer Service team. If your order has been lost in transit, please contact us immediately to resolve the issue.

Payment Information

We accept Visa, MasterCard, Discover, AMEX, JCB, Diners Club, Elo, Shop Pay, Apple Pay, and Google Pay for payment. Gramicci will only charge for products purchased and shipped. All prices are in US dollars. Your credit card company will calculate the exchange rate at the time of shipment. Duties, taxes, and other fees will be calculated at checkout and are non-refundable. For your protection, we require that the billing telephone number and the billing address match the address that is on file with the credit card issuing bank.

Duties, Taxes or Other Fees

Duties, taxes and other fees are calculated at checkout for your convenience based on current rates of the destination country. Gramicci will not refund duties, taxes, shipping charges and fees.

Shipping Information

Orders are usually packed and shipped within 1-2 business days. Note: We get backlogged during sale events and the holiday season, which could delay your shipment up to 5 business days. Transit time is measured in business days. Business days are Monday through Friday (excluding holidays). Orders are not processed on the weekend.

The shipping cost varies with each shipping destination and shipping method. The free shipping option is not valid for international orders.

Shipping Holidays

Gramicci and its third-party carriers will not be shipping or delivering on:

USA

New Year's Eve
New Year's Day
Martin Luther King, Jr. Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day

Additional Shipping Holidays for those with PO/APO and FPO addresses:

Columbus Day
Veterans Day

Canada

Family Day
Good Friday
Easter Monday
Victoria Day
Canada Day
BC Day
Labour Day
Thanksgiving Day
Remembrance Day
Christmas Day
Boxing Day

Australia

New Year's Day
Australia Day
Good Friday
Easter Monday
ANZAC Day
Queen’s Birthday
Labour Day
Christmas Day
Boxing Day

Please assume additional international holidays not listed here are included as days we will not be shipping or delivering on.

Delay in Shipping & Refunds

Due to increased pandemic safety measures, shipping may be slowed due to third-party shipping delays up to 2-3 weeks. We are very sorry for this inconvenience, this is out of our control so please check your tracking of your shipment for frequent delivery updates.

Contact our Customer Service team if you have any questions or concerns.

Customer Service Hours:

America: 10:00 a.m. - 7:00 p.m., Monday - Friday (EST)
(not available on weekends)

Response Time:

America: 2-3 business days

Phone: (866) 613-0606

Email: support@gramicci.com
Fill out our Contact Form