FAQs – Gramicci
Free Shipping Over $50
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart

    Thanks for Your Patience

    As we adjust to COVID-19, order processing may take up to 7 days to fulfill. Expedited shipping is on hold for now. Returns and exchanges are being accepted, but please expect delays due to safety requirements and third party shipping delays.

    Do you offer Gramicci products in the UK?

    Yes we do! We just recently launched our UK site so please check it out: https://gramicci.co.uk/

    Do you accept international orders or ship internationally?

    Yes! We have recently updated the list of countries we ship to. Please read our International Shipping Policy for more detailed information.

    PLEASE NOTE: For all International Customers, we are not accepting returns for all international sales made from Gramicci.com. All international sales are final, non-returnable, and are not eligible for a refund.

    Where can I find other Gramicci distributors?

    Here is a list of our North American distributors.

    Download List

    How do I get the correct pant measurements for my online order?

    Check out our fit guides for detailed information about the fit for our most popular styles:

    Below is a size measurement guide for ordering pants from our online store. 

    How long does shipping take?

    Please allow 3 - 7 business days for your item to be delivered. For more information, please review our Shipping Policy.

    I want to return an item. How do I get a return shipping label?

    Call or email one of our Customer Advocates and they will be able to help you.

    After I shipped my return item, how long will it take to process the exchange or refund?

    Once we have received your returned item, please allow 5-10 business days for processing your refund and allow 3-7 business days for your exchange to be delivered.

    How do you process refunds?

    Email or call us to authorize your return. If approved, you will then receive an email with your return shipping label attached. Once we receive your return, please allow 5-10 business days for your refund to be issued. To expedite your refund, please send us your name, order confirmation number, and photos of your product. Please see our Return Policy

    How do you process exchanges?

    Email or call us to authorize your exchange. If approved, you will then receive an email with your return shipping label attached. Once we receive your return, please allow 3-7 business days for your new item to be delivered. Please see our Return Policy.

    Do you request that signatures are required on delivery for all orders?

    For high-value orders $250 and over, we will be requesting signatures be required upon delivery in order to ensure that safety and full delivery of your package to the correct recipient and location. If you experience any issues with your delivery please get in touch with us as soon as possible to resolve the issues. For more information, please review our Shipping Policy.

    I just bought a Gramicci product and now they have malfunctioned (ripped, torn, etc). Can you mend or replace them?

    We do not offer mending or repair services, but we can replace your item if it is within the 60 day return time frame. Send us an email with your name, confirmation number, date purchased, and a photo of your item.

    I’ve lost and/or broken my belt buckle; do you offer replacements?

    Yes we do! Please call or send an email to our customer support email so we can send you a belt buckle replacement.

    Will you be making any of your pants with longer inseams?

    We currently don't have any options for longer inseams for the Gramicci Pants or any of our pants or shorts. 

    Will you be selling any more products in 100% organic cotton?

    We will carry some products in 100% cotton, but not organic.

    I love your products! Do you have any promotional items available?

    We are currently out of stock on our stickers and promotional items at this time.

    How can I find out more about exclusive deals and offers?

    Sign up for our email newsletter to get VIP access to sweet deals, active life stories, and styling tips from Gramicci influencers. Go to Gramicci.com homepage, scroll down to the bottom of the page to where it says “Join the Movement” and enter your email. Plus you'll receive 10% off your entire order after sign up! Discount applied automatically at checkout. Follow us on Instagram for updates and the latest news.

    How can I contact you if my question is not listed here?

    The best way to contact us is to send an email to support@gramicci.com or visit our Contact page.