International Shipping Policy

Any customs or import duties are charged at checkout for each destination country. These charges must be paid before you can complete your order. This applies to all International and Canadian orders.

For all European and UK customers: https://gramicci.co.uk/

SHIPPING UPDATES AS OF OCTOBER 2021 FROM OUR THIRD-PARTY SHIPPING PROVIDER


Around the Globe

MACAO, CHINA

Due to cyclone Kompasu, we are currently not able to deliver mail or parcels to Macao, China.

Expected delays: no delivery

COVID-19 SERVICE IMPACTS IN AUSTRALIA - UPDATED

COVID-19 restrictions disrupt postal operations in Melbourne: Australia Post indicated on October 5 that the current COVID-19 restrictions have been disrupting the operations at its Melbourne offices of exchange. Reportedly, the processing and delivery of inbound and outbound mail items have been significantly impacted.

AUSTRALIA - NEW ZEALAND

We have been alerted by the USPS that they have temporarily suspended some services to Australia & New Zealand due to COVID-related issues (primarily lack of uplift capacity).

The Postal Service has expanded its temporary suspension of services into Australia to PMI as well, effective Friday, September 17, 2021. New Zealand is temporarily suspended as of Friday, October 1, 2021.

BRAZIL

Due to backlogs in the Brazilian Post’s (Correios) airport operations at Guarulhos Airport in Sao Paulo (GRU), shipments will be delayed up to 4 days before arriving at their processing plant in Curitiba (CWB).

BRAZIL UPLIFT DELAYS

Due to increased volumes to Brazil, all airlines are experiencing higher than normal backlogs leading to delays. We are working with multiple carriers to mitigate the situation.

Please be advised that delays are possible.

Country Specific Restrictions Due to COVID-19

Countries currently experiencing suspended shipping:

  • Brunei
  • French Guiana
  • Guadeloupe
  • Martinique
  • Papua New Guinea

Please allow additional processing time for countries that have recently restored international shipping:

  • French Polynesia
  • Israel
  • Bermuda
  • Seychelles
  • Panama

 

Outside the United States

If you live outside the United States and would like to place an order, we currently only ship to the following locations:

  • Australia
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Bahamas
  • Bahrain
  • Barbados
  • Bermuda
  • Bolivia
  • Brazil
  • British Virgin Islands
  • Brunei
  • Canada
  • Cayman Islands
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Falkland Islands
  • Federated States of Micronesia
  • Fiji
  • French Guiana
  • French Polynesia
  • Grenada
  • Guadeloupe
  • Guam
  • Guernsey
  • Hashemite Kingdom of  Jordan
  • Hong Kong
  • India
  • Indonesia
  • Isle of Man
  • Israel
  • Japan
  • Kuwait
  • Lebanon
  • Macao
  • Malaysia
  • Maldives
  • Marshall Islands
  • Martinique
  • Mexico
  • Montserrat
  • Morocco
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Northern Mariana Islands
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Puerto Rico
  • Qatar
  • Saint Lucia
  • Saint Martin
  • Saint Vincent and the Grenadines
  • Samoa
  • Saudi Arabia
  • Seychelles
  • Singapore
  • Saint Maarten
  • Solomon Islands
  • South Africa
  • South Korea
  • Saint Kitts and Nevis
  • Taiwan
  • Tanzania
  • Thailand
  • Trinidad and Tobago
  • Tunisia
  • Turks and Caicos Islands
  • U.S. Minor Outlying Islands
  • U.S. Virgin Islands
  • United Arab Emirates
  • Uruguay
  • Vanuatu
  • Vietnam

Once your order has been completed, you’ll receive an order confirmation email. When your order has shipped, you will receive a follow up email confirmation regarding the time your order has shipped.

 

Returns/Exchanges

All international sales made from Gramicci.com are final, non-returnable, and are not eligible for a refund. If you purchased a product from a local store within your country, you’ll need to return it back to the same store in order to receive a refund or to process a return or exchange. If you are unable to find an item locally, you can order directly from Gramicci.com.

 

If you have an issue with your order, please email our Customer Service team at support@gramicci.com and include your order number, name, email, and a picture of your packing slip to verify your order. If you do not have the packing slip or proof of purchase, please contact our Customer Service team. If your order has been lost in transit, please contact us immediately to resolve the issue.

 

Payment Information

We accept Visa, MasterCard, Discover, AMEX, JCB, Diners Club, Elo, Shop Pay, Apple Pay, and Google Pay for payment. Gramicci will only charge for products purchased and shipped. All prices are in US dollars. Your credit card company will calculate the exchange rate at the time of shipment. Duties, taxes, and other fees will be calculated at checkout and are non-refundable. For your protection, we require that the billing telephone number and the billing address match the address that is on file with the credit card issuing bank.

 

Duties, Taxes or Other Fees

Duties, taxes and other fees are calculated at checkout for your convenience based on current rates of the destination country. Gramicci will not refund duties, taxes, shipping charges and fees.

 

Shipping Information

Orders are usually packed and shipped within 1-2 business days. Note: We get backlogged during sale events and the holiday season, which could delay your shipment up to 5 business days. Transit time is measured in business days. Business days are Monday through Friday (excluding holidays). Orders are not processed on the weekend.

 

The shipping cost varies with each shipping destination and shipping method. The free shipping option is not valid for international orders.

 

Shipping Holidays

Gramicci and its third-party carriers will not be shipping or delivering on:

USA

  • New Year's Eve
  • New Year's Day
  • Martin Luther King, Jr. Day
  • Presidents Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

Additional Shipping Holidays for those with PO/APO and FPO addresses:

  • Columbus Day
  • Veterans Day

Canada

  • Family Day
  • Good Friday
  • Easter Monday
  • Victoria Day
  • Canada Day
  • BC Day
  • Labour Day
  • Thanksgiving Day
  • Remembrance Day
  • Christmas Day
  • Boxing Day

Australia

  • New Year's Day
  • Australia Day
  • Good Friday
  • Easter Monday
  • ANZAC Day
  • Queen’s Birthday
  • Labour Day
  • Christmas Day
  • Boxing Day

Please assume additional international holidays not listed here are included as days we will not be shipping or delivering on.

 

Delay in Shipping & Refunds

Due to increased pandemic safety measures, shipping may be slowed due to third-party shipping delays up to 2-3 weeks. We are very sorry for this inconvenience, this is out of our control so please check your tracking of your shipment for frequent delivery updates.

Contact our Customer Service team if you have any questions or concerns.

 

Customer Service Hours:

America: 10:00 a.m. - 7:00 p.m., Monday - Friday (EST)
(not available on weekends)

Response Time:

America: 2-3 business days

 

Phone: (866) 613-0606

Email: support@gramicci.com
Fill out our Contact Form